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Facts & Questions
Quick answers to the essentials. For full details, see our Shipping Policy and Refund Policy.
We currently ship within the United States only, with more regions on the way.
Processing: Orders placed Monday to Friday before 2:00 PM CT begin processing the same business day, otherwise the next business day (standard processing 1 to 2 business days).
Transit: around 7 to 9 business days after dispatch.
Total estimated time (order to doorstep): 8 to 11 business days.
A flat rate of $5.99 USD on all orders. Every order includes tracking.
USPS, UPS, or FedEx, selected automatically based on destination and service availability.
As soon as your order ships, we'll email you a tracking number so you can follow your package right to your door.
If your order hasn't arrived within the expected 8 to 11 business day window, email us at support@damonwilliamson.com and we'll look into it straight away.
Please check around your delivery location and with neighbours first. If it's still missing, email support@damonwilliamson.com and we'll investigate for you.
If your order hasn't shipped, contact us immediately at support@damonwilliamson.com and we'll update it. Orders returned to us due to incorrect or incomplete addresses may incur additional shipping fees for re-delivery.
Yes, returns are accepted within 21 days of delivery for unused items in original condition with all tags and packaging. Customers are responsible for the cost of return shipping, and we recommend a tracked service.
Email support@damonwilliamson.com with your order number and the reason for return, and we'll reply with the return address and everything you need.
Yes, exchanges are available subject to stock. Just contact support@damonwilliamson.com within the 21-day window and we'll arrange it.
We're sorry about that. Email support@damonwilliamson.com with a photo of the issue and we'll put it right promptly.
Orders can be cancelled as long as they haven't entered processing. Since processing can begin the same business day, reach out to support@damonwilliamson.com as soon as you can.
Once your return is received and inspected, we'll email you. If approved, we issue the refund to your original payment method within 1 business day. Your bank or card provider may take up to 7 additional business days to post the funds. If more than 8 business days have passed since approval, contact us at support@damonwilliamson.com.
Our team is at support@damonwilliamson.com and we're happy to help with anything at all.